Delete your account
You can remove your ECM Central account and everything in it at any time.
If you can still sign in
This is the fastest route and it needs no one's help: deletion happens as soon as you confirm.
- In the mobile app: Profile → Delete account.
- On the web: sign in at ecm.ecmcentral.com, then Profile → Delete account.
We email a confirmation code to the address on the account, and nothing is deleted until you enter it. That code is the only thing standing between a borrowed phone and your documents, so we never skip it.
What gets deleted
Everything below is removed from our servers straight away, not marked hidden:
- Every document and every version of it, including the files themselves.
- Your cabinets, categories, subcategories and their permissions.
- All user accounts under the organisation, including yours.
- Signatures, email settings, and the activity log.
Any active subscription is cancelled at the same time, so you are not billed again. Deleted documents cannot be restored — we hold no copy to restore them from. Export anything you need first.
What we have to keep
Invoices and payment records stay with us and with our payment processor, Stripe, for as long as tax and accounting law requires. They hold the amount, the date and the account they belonged to — never your documents. Everything else goes.
Request deletion by email
Use this if you cannot sign in — no access to the account's email, a lost phone, or an account someone else set up for you. Write from the address on the account if you can; we may ask for proof before deleting, because an unverified request is exactly how someone else's data gets destroyed.